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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

What forms of payment do you accept?

We accepts American Express, MasterCard, Visa, PayPal, and in some cases United States drawn money orders, wire transfers, United States drawn personal or company checks, or United States drawn cashier’s checks. Remember that each form of payment takes a different length of time to process. Checks require 10 business days, while payments with a credit card are processed within one business day upon receipt of the Credit Card Authorization Form. PayPal payments are processed within one business day of the funds clearing.

Who pays for shipping?

During the agreement of terms, the Buyer and Seller agree who’s paying for shipping, but the Buyer will initially pay at the time of shipment. If the Buyer is responsible for the shipping charges, the shipping amount is specified during the agreement phase and added to the total purchase price.

What if there is a disagreement during the transaction? What is dispute resolution?

Once the Seller rejects the merchandise/domain on our Int’lShippingLine Escrow service (considered the Dispute Date), the Buyer and Seller have fourteen calendar days (considered the Negotiation Period) to resolve their dispute. If the Buyer and Seller have not resolved the dispute within the fourteen day Negotiation Period, the Buyer and Seller are provided a second fourteen day period (considered the Arbitration Commencement Period). During the fourteen day Arbitration Commencement Period, the Buyer and Seller are required to start dispute resolution.If Int’lShippingLine Escrow has not received proof of binding arbitration from the Buyer or Seller by the end of the Arbitration Commencement Period, Int’lShippingLine Escrow is authorized to close the transaction and refund the Buyer.

What is an Inspection Period, when does it start, and how long does it last?

The Inspection Period is the specified amount of time agreed upon by both parties in which the Buyer may examine the merchandise/domain(s) after receipt. The time frame selected for the Buyer can range between 1 to 14 days and must be agreed upon by both parties at the beginning of the transaction. The Inspection Period begins when the Buyer marks the item as received or 1st Trust Auto Storage & Logistics confirms the merchandise has been delivered to the address in the Buyer’s escrow profile. The Buyer must accept or reject the goods within this period. If the Buyer has rejected and returned an item, the Seller will be provided with 5 days to examine the merchandise. Buyers and Sellers should make sure the inspection period provides adequate time for any authentication and/or appraisal process that may be necessary to complete the transaction.

How much is the Escrow service fee?

Escrow service fee is as low as 2% of the total purchase price of the item.

Who pays for the Escrow service fee?

Buyer or Seller (or Broker if applicable) can pay this fee, or it may be split between them.If the seller have agreed to pay for the Escrow service fee, the Escrow service fee will be automatically deducted from the total sales price of the item.If the Escrow service fee is agreed to be paid by the purchaser, it will be automatically added to the purchase price of the merchandise.The Fee is determined by purchase price and the level of service.